Privacy policy

Privacy Policy

Last updated: January 18th 2025

Darling Designs (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from darlingxdesigns.com.

Who We Are

Darling X Designs is a small UK-based craft business. For data protection purposes, we are the data controller.

Contact email: info@darlingxdesigns.com

DATA PROTECTION

For the purposes of data protection legislation, this policy refers to the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018, including any future amendments or successor legislation.

INFORMATION WE MAY COLLECT

We may collect and process the following information:

  • Information you provide when filling out forms on our website, including when registering an account, placing an order, subscribing to services, or requesting information.

  • Details provided when reporting a problem with our website.

  • Records of correspondence if you contact us.

  • Responses to surveys used for product development, website improvement, or brand research.

  • Transaction details and order fulfilment information.

  • Information about your visits to our website, including traffic data, location data, weblogs, and other communication data.

HOW WE USE YOUR INFORMATION

Your information may be used to:

  • Process orders and payment transactions.

  • Manage your account and provide access to your purchase history.

  • Communicate with you regarding orders, enquiries, or customer service matters.

  • Send marketing communications, promotions, or updates only if you have opted in.

  • Publish verified product reviews.

  • Administer promotions, offers, and competitions.

  • Improve our products, services, and website performance.

  • Meet legal, regulatory, and accounting requirements.

Some information is necessary for us to provide our services. Without it, certain features or purchases may not be available.

IP ADDRESSES & COOKIES

We may collect information about your device, including IP address, browser type, and operating system, for system administration and analytics purposes. This data is statistical and does not identify individuals.

Cookies help us to:

  • Understand how customers use our website.

  • Remember your preferences.

  • Improve website performance and user experience.

  • Recognise you when you return to our site.

You can disable cookies through your browser settings; however, this may limit access to certain parts of our website.

WHERE YOUR DATA IS STORED

All personal information is stored on secure servers. Payment transactions are encrypted using SSL technology.

While we take all reasonable steps to protect your data, no method of internet transmission is entirely secure. Any data transmission is at your own risk.

We do not store or share your payment card details. All payments are processed securely via trusted payment providers.

USE OF YOUR INFORMATION

We may use your information to:

  • Ensure website content is displayed effectively.

  • Provide products and services you request.

  • Fulfil contractual obligations.

  • Enable interactive features.

  • Notify you of important service updates.

We do not sell or share your personal data with third parties.

If you are an existing customer, we may contact you electronically about similar products or services related to previous purchases, in line with applicable regulations.

YOUR RIGHTS

Our website may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices. Please review their policies before submitting any personal data.

You have the right to request access to, correction of, or deletion of your personal data, subject to legal requirements.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, communicated via email.

For any questions or requests regarding this policy, please contact: info@darlingxdesigns.com

PAYMENT METHODS

We accept the following payment options:

  • Credit & Debit Cards

  • PayPal

  • Apple Pay